Orders are generally shipped 1 day after your order is processed and they normally take an additional 3 – 5 business days to arrive. Custom-built transfer cases are normally are on the shelf, however, there could be up to a 2-3 business day process time. Please contact ahead of time with the current lead time if you are in a time crunch.
Orders are processed Mon-Fri during normal business hours.
Warranty of Product
All product descriptions have specific warranties. Please reference the product and if you still don’t see the warranty disclosure please give us a call 262-370-8300. Most products come with a 1-year MFG warranty. Each product states warranty length. Any questions regarding warranties or cover please contact PRIOR to purchasing.
Warranty lengths for the following transfer cases are as of April 29th, 2022. Please note warranty covers defective parts or workmanship. The warranty does not cover, oil starvation, damage during installation, failure to maintain oil levels. It is up to Kodiak Truck, LLC discretion to warranty a transfer case. Warranty does not cover labor to remove or re-install transfer case on customers’ truck. The customer is responsible for the return shipping back to Kodiak Truck, LLC. Warranty only applies to the original purchaser. Kodiak Truck, LLC is not responsible for other parts that may be damaged in the event of a transfer case failure not limited to, sensors, engine/motor, or transmission failures. These products should be used responsibly by end-user. Any security seal/wax on a transfer case that had the seal broke or tampered with voids all current warranties – no exceptions. Kodiak Truck, LLC and its affiliates will not be held responsible for loss of life, injury, or vehicle damage due to products manufactured or sold by Kodiak Truck, LLC. Kodiak Truck, LLC and its affiliates will not be liable for rental car/truck, hotel expenses, loss of income, towing bills, or labor. Any product submitted for warranty that is not covered must be paid in full within 30 days. After 30 days it will become Kodiak Truck, LLC property. Any product that is under warranty that can not be fulfilled due to manufacture backorders will be fulfilled once product is available. No monetary refund will be issued due to manufacture backorders.
Please make sure when returning your product back for core return your product is 100% drained of all fluids. Failure to do so will result in $250 dollar loss of core money due to hazmat fee we are charged from the shipping company – NO EXCEPTIONS!!!! Due to the amount of core we receive back, please allow 21 BUSINESS DAYS for core refund.
Kodiak Truck, LLC exclusively ships via UPS on all orders considered non-truck freight. Kodiak Truck, LLC will only ship to the lower 48 U.S states which excludes all other international destinations. In the event that you, the customer, place an order to an International address not listed above, Kodiak Truck, LLC reserves the right to cancel your order and issue a full refund.
When will my product be shipped out?
Products marked “In-Stock Ships Today” will be shipped from our warehouse the same business day. Products marked “In-Stock” ordered after the cut-off time will leave our warehouse by the next business day. Products without this message may be directly shipped from the manufacturer or out-of-stock. Kodiak Truck, LLC will send an order status update with the product’s ETA by the next business day. If you need immediate availability please contact customer service at email@example.com
How long will it take to receive my product?
If the product is in stock most orders are received within 3-6 business days from the shipment date depending on your location. Non-stock, special order, and out-of-stock items may take 1-2 weeks to be received. Packages will not be delivered on the weekends (Saturday and Sunday) or on major holidays, this includes expedited services such as Next Day Air. All packages are shipped and delivered Monday through Friday.
APO/FPO Shipping (Military Address) OR P.O Box
Kodiak Truck, LLC CAN NOT ship products directly to APO or FPO addresses because Kodiak Truck utilizes UPS. (which does not ship to APO/FPO addresses) As an option, you may want to consider shipping to a stateside street address and then sending the package to the APO/FPO address overseas via the US Postal Service. Kodiak Truck, LLC can not ship to P.O Box’s. Please use a physical address.
Return & Sale Policy
Core Returns must be received within 21 days starting from the day the product is received. Cores that are returned within 21 days, cores that have not been opened up (disassembled prior to returning) and pass quality core inspection will be issued a full core refund. Cores returned after 21 days will only receive half of the original core charge unless prior arrangements have been made with Kodiak Truck, LLC. Cores that are damaged or non-useable will not receive a core refund or will only receive what the value of the damaged core is worth after the repair of damaged components. Kodiak Truck, LLC reserves the right to reject issuing a core refund if the core return guidelines are not met. It is the customer’s responsibility to return a core if the label is not provided or purchased with the product.
All sales are final; no returns on all products sold on Kodiak Truck, LLC website once product has left our facility.
Any order that is placed on our website and then cancelled PRIOR to it shipping is subject to a restocking fee of 10% of the cost of the product NO EXCEPTIONS!
Throughout the year Kodiak Truck, LLC has sales. Sale pricing is only good during the listed dates of the sale. No rain checks will be issue, nor will any refunds be made if product was purchased prior or after the sale dates. No exceptions.
Any questions with anything listed on this page please reach out prior to purchase at 262-370-8300 between 9AM-5PM Central Time Monday-Friday.